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Articles by Małgorzata Lotko
 

Measuring and assessment of the quality of motor car maintenance and repair services with using the SERVQUAL model with regard to customer’s profile
Małgorzata Lotko
The Archives of Automotive Engineering – Archiwum Motoryzacji 2017;77(3)
DOI: https://doi.org/10.14669/AM.VOL.77.ART4
 
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Qualitative attributes of spare parts for passenger cars and vehicle specification and method of its maintenance
Aleksander Lotko, Małgorzata Lotko
The Archives of Automotive Engineering – Archiwum Motoryzacji 2016;72(2)
DOI: https://doi.org/10.14669/AM.VOL72.ART4
 
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